Why is the Classic Capture tile greyed out?

When a qNano is connected to a computer via the power cable and the USB cable, the home screen will be displayed as below.

All tiles are active except the qMicro. 
When a qMicro is connected, the qMicro tile will be active and the Capture Assistant and Classic Capture tiles will be inactive.

 

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When an instrument is not connected, the qMicro and the Classic Capture tile will be inactive as shown below. 

The user is able to create a Measurement Plan using an Assistant but will need to connect an instrument to proceed further.

 

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If an instrument is connected, but the software doesn't register the instrument: 

usb cable disconnect table