- Izon Science Support Centre
- qNano
- Troubleshooting: System Setup
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TRPS Measurement
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The Exoid
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The Exoid Control Suite Software
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qNano
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qNano Control Suite Software
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Data Analysis
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TRPS Consumables
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qEV Columns
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Automatic Fraction Collector (AFC) V2
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Automatic Fraction Collector (AFC) V1
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General
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qEV Concentration Kits
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qEV RNA Extraction kits
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Safety Data Sheets (SDS)
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qEV Kits
The software will not allow the Custom Planner or Classic Capture tabs to run. How do I fix this?
If the software tabs for the operating the instrument aren't responding, a simple method of re-establishing the connection between the qNano and the computer is to disconnect and reconnect the micro-USB from the port on the side of the instrument, and restart the software.
Restart the software in this order:
- Exit Izon Control Suite Software (CSS).
- Remove USB lead and power lead from the back of the instrument.
Important: This port can easily become warped and faulty if users pull the cord too roughly at odd angles, so care must be taken to remove the micro-USB cord carefully.
- Load Izon CSS.
- Insert micro-USB.
- Insert power lead and switch power ON.